FAQ

Cakes or Skeins?

Cake- Wound on what is commonly called a ball winder.  Ready to knit or crochet from.

Skein- You cannot work directly from a skein.  It must be put into a ball or cake.  To do this, there are a few different ways; a swift and ball winder is best, but if you don’t have those, having someone hold the yarn while you wind it into a ball, or put across the backs of a couple of chairs if you will be winding alone.

I can wind your skein into a cake at no charge.  Just indicate in the notes at checkout.

Shipping to Canada?

Yes, We ship to Canada.  As it is hard to estimate shipping to different provinces, I may have over estimated my weight based shipping.  If you are charged an overage of more than $2 US, I will refund this overage.

All taxes, import fees, and customs are the responsibility of the purchaser.

Dye Lots.

Our yarns and fibers are all dyed with varying techniques in small batches by Melissa .  As each skein is dyed by hand there can be slight variations in each skein even from the same dye lot when examined side by side.   It is suggested to alternate skeins every few rows to even out any variations between the skeins for larger projects.

Returns & Policies.

I do not accept returns, exchanges or cancellations.  Please contact me if you have any problems with your order.

All sales are final.  If you feel there is a defect in an item, please contact me and we will work together to resolve it and make sure you are satisfied.

All of my products are checked before I send them as I want them to be enjoyed as expected.  Please note that hanks of yarn will need to be wound into a cake.  Please leave me a note at checkout if you would like me to wind your skeins for you.

Need More?

Do you need more than what I have listed?  Perhaps a sweater’s quantity?  Please check out available listings under Dye to Order, or send me a message.

Will I get the exact skein pictured?

Probably not. I do small batches of 3-6 skeins at a time and can’t always photograph each individual batch.  I am very careful about matching color-ways. There are so many variables with each batch, and with different dye techniques colorways may look slightly different from batch to batch. Sometimes the yarn itself takes dye differently.  Superwash yarns always dye differently than non superwash, and bulky different than fingering. As I expand my base offerings of our Perennial line of yarns I will continue to add and update photos.  For larger projects, it is always worth the effort to rotate skeins to minimize any differences.

How soon will my order ship?

I ship within 48 hours of in stock yarns.  Within a week if it’s a colorway that is out of stock.  Most times, much sooner.  I will always keep you updated as to the timeline.

Is this a defect?  No.

For our Annual yarns, when the mill processes and spins the wool, there is occasionally a knot where one spool ends and another begins.  One knot is not considered a defect.  It would be very, very rare to find a knot in our Perennial yarns as these yarns are processed in a much bigger facility.

Our dyed yarns are dyed carefully to fully exhaust the dye.  Occasionally  a small amount of dye will tint the first wash water.  Not to worry.  It happens to the clothes in your washing machine too.  You just don’t see it.  Just be sure and keep the temperature below 90 degrees with dark or vibrant colors, and if  you’ve used vibrant colors with white or very light colors be sure and do not let the item soak in water for very long.  I rinsed the dyed yarns until water ran clear.  If your water is a different ph than mine it can cause mild color in the wash water.  The ph of your hands or using excess lotion can also cause the color to stain your skin temporarily.  It’s the nature of ph and unavoidable.

Our dyed yarns are done in small batches and sometimes are one of a kind.  Even batch dyed yarns will have some small variances from skein to skein, for this reason we recommend to alternate skeins during a project.

How do I care for wool?

Wool is an amazing fiber.  Natural fire retardant and anti-bacterial.  It will keep you warm in winter, even when wet, and cool in summer.

We carry two kinds of wool- non superwash and superwash.

Non superwash wool will normally just be listed as wool.  You absolutely should never agitate it or shock it with a change of temperature.  This causes the scales on the wool to grab onto each other, the garment will shrink and feel hard.  So please, hand wash cool anything that is regular wool. Because of the anti-bacterial properties of wool, I’ll usually just air a sweater when needed and only hand wash 2-3 times a winter.

Superwash wool is chemically treated to remove or coat the scales on the yarn.  It makes it much more forgiving in the wash process.  You may put a pair of superwash hand knit socks in the washer on warm and be fine, please use your own experience and judgement.  I remember the work I put into a hand knit project and prefer to hand wash all shawls, sweaters and scarves.

I do machine wash my superwash wool socks in the washing machine on warm on the WOOL setting.  This setting does not agitate the contents or spray water on them.  I then lay them to dry.

Always be sure and carefully wash all woolens before putting away for the season.  Mice and moths love finding little tidbits that were left on a garment.